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Shipping and Returns


Returns Policy

You may return your lampwork heart pendant or sterling necklace within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.


We ship anywhere in the United States and Canada. We charge a flat rate of $6.00 for Priority Mail Shipping.

Because each heart is handmade for you, the picture of the heart is not the actual product but will be very similar to the heart that you receive. There will be a 2 week turnaround time from the date the item is ordered for it to be shipped out to you.